Privacy Policy

Introduction

hollow-bridge ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

We are the data controller responsible for your personal data. Our contact details are provided at the end of this policy.

Information We Collect

We may collect the following types of personal information:

Information You Provide

• Name and contact details (email address)
• Property requirements and preferences
• Budget information
• Employment and income details (where relevant to referencing)
• Correspondence with our team

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

How We Use Your Information

We process your personal data for the following purposes:

• To provide our property consultation services
• To respond to your enquiries and communicate with you
• To identify suitable properties matching your requirements
• To facilitate negotiations with landlords or agents
• To comply with legal obligations
• To improve our website and services

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary for the performance of our services
• Legitimate Interest: Processing necessary for our legitimate business interests
• Consent: Where you have given specific consent for marketing communications
• Legal Obligation: Processing necessary to comply with legal requirements

Data Sharing

We may share your personal information with:

• Landlords and letting agents (only with your consent when pursuing specific properties)
• Referencing agencies (only when you have agreed to proceed with a property)
• Professional advisors (legal, accounting)
• Service providers who assist our business operations

We do not sell your personal data to third parties.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. For clients who engage our services, we typically retain records for six years following completion of the engagement. Enquiry data from individuals who do not proceed is deleted after twelve months.

Your Rights

Under data protection legislation, you have the following rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access protocols.

International Transfers

Your personal data is processed and stored within the United Kingdom. We do not transfer data outside the UK unless necessary for service provision, and any such transfers comply with applicable data protection requirements.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via our website. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or to exercise your data protection rights:

hollow-bridge Property Consultants
14 Leopold Street
Sheffield, S1 2GZ
United Kingdom

Email: [email protected]

Complaints

If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.