GDPR Information

Our Commitment to Data Protection

hollow-bridge is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides detailed information about your rights and how we fulfil our obligations under data protection law.

Data Controller

hollow-bridge Property Consultants is the data controller responsible for your personal data. This means we determine the purposes and means of processing your personal information.

Contact Details:
hollow-bridge Property Consultants
14 Leopold Street
Sheffield, S1 2GZ
United Kingdom

Email: [email protected]

Your Rights Under UK GDPR

Data protection law provides you with the following rights regarding your personal data:

Right to Be Informed

You have the right to be told how your personal data is being used. We provide this information through our Privacy Policy and this GDPR page. We aim to be transparent about our data practices at all times.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to valid requests within one month.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. We will respond to rectification requests within one month.

Right to Erasure

Also known as the "right to be forgotten", you may request deletion of your personal data in certain circumstances, including:

• When the data is no longer necessary for its original purpose
• When you withdraw consent (where consent was the legal basis)
• When you object to processing and there are no overriding legitimate grounds
• When data has been unlawfully processed

This right is not absolute and may be subject to legal exemptions.

Right to Restrict Processing

You may request that we limit how we use your data in certain circumstances, such as when you contest data accuracy or object to processing.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. hollow-bridge does not currently use automated decision-making processes.

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us using the details above. When making a request, please provide:

• Your full name and contact details
• Clear description of the right you wish to exercise
• Any information that helps us identify your data

We may need to verify your identity before processing your request. We do not charge a fee for most requests, though we may charge a reasonable fee for excessive or unfounded requests.

Response Timeframes

We will respond to your request within one month. This period may be extended by two further months where requests are complex or numerous, in which case we will inform you within one month of the reason for the delay.

Data Protection Principles

We adhere to the following data protection principles:

• Lawfulness, fairness, and transparency: We process data lawfully and transparently
• Purpose limitation: We collect data for specified, explicit purposes only
• Data minimisation: We collect only data that is necessary
• Accuracy: We keep data accurate and up to date
• Storage limitation: We retain data only as long as necessary
• Integrity and confidentiality: We protect data with appropriate security measures
• Accountability: We demonstrate compliance with these principles

Lawful Bases for Processing

We process personal data under the following lawful bases:

• Contract: Processing necessary to fulfil our services to you
• Legitimate Interest: Processing necessary for our legitimate business interests where these do not override your rights
• Consent: Where you have provided specific consent
• Legal Obligation: Processing necessary to comply with legal requirements

Data Breach Procedures

We have procedures in place to detect, report, and investigate personal data breaches. Where a breach is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. Where there is a high risk to you, we will also notify you directly.

Complaints

If you are dissatisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Website: ico.org.uk

We would appreciate the opportunity to address your concerns before you approach the ICO. Please contact us first so we can attempt to resolve any issues.

Updates

This GDPR information page may be updated periodically. We recommend reviewing it when you visit our Site to stay informed about how we protect your data.